(800) 338-6935

Shipping & Info


General Policies

We normally ship all in stock items within 2-3 business days from the time your order is received. Any item that is "out of stock" will be back ordered and will be shipped immediately upon its arrival in our warehouse. Shipments to Post Office Boxes, Alaska, Hawaii, Puerto Rico, and Military States (AA, AE, AP) will ship via the United States Postal Service and will be subject to a $12.00 shipping surcharge. An extra $3.00 per item will be added to the above charges for overweight and oversized items. We reserve the right to quote shipping charges for "Air" shipments. You will be asked to approve all changes in shipping charges before the order is shipped. Priority shipping charges may be more than indicated based on shipping box size. We will contact you for authorization if actual shipping charges are greater than shown. We reserve the right to ship via USPS or have products ship directly from our distributors at our discretion.
Any additional charges incurred as a result of incorrect addresses or changed addresses will be charged to the customer's credit card. For shipments where the delivery address is so close to our warehouse that ground shipping will be as quick as expedited or air and less expensive we may ship via ground and charge the appropriate shipping charge.
We do allow some international shipments. All duties, VAT, and other charges applied by carriers are the responsibility of the purchasers. We make no representation as to what these charges will be. If international shipments are returned, we will refund merchandise charges only.



Shipping Policies

To calculate Shipping Charges, add an item to your shopping cart and enter your shipping address zip code to see the available shipping methods and charges for your order.



Gift Boxing/Wrapping and Cards

Please note that Gift Boxing/Gift Wrapping is available on selected items for a charge $3.00 per item.

One Gift Card is available per order for a charge of $1.



Taxes

We collect state sales tax when the shipping address is in one of the following states:

 

State

Rate

      

NY

8.875%

All shipments to New York State will be charged sales tax.



Minimum Order Amount

Please note that we have a $7.99 minimum order requirement.



Credit Cards Accepted

Please note that we accept American Express,  Diners Club,  Discover,  Mastercard,  Visa.



Order Cancellation Policies

Listed freight charges will apply to all orders shipped prior to our receiving your cancellation notice. Return authorization must be obtained prior to returning any item and you will be responsible for the freight charges to you and the return freight charges.



Warranties

Manufacturer's warranty, if any, will apply. Bed & Bath Outlet offers no other warranty either expressed or implied. All damage claims must be filed within 7 days of receipt.



Return Policies

We feature a no-hassles return policy. Simply click on the link to our return form below. Returns on all items will be accepted for 30 days and a full refund via your original payment method will be given for all merchandise returned in original resaleable condition. Items returned without all original packing materials, law tags, etc., will not be accepted. We can not issue refunds for defective merchandise. Defective merchandise will be replaced. Returned items originally shipped with free or reduced shipping may be subject to a 10% restocking fee or retroactive implementation of appropriate shipping charges. Also, some items are always subject to a restocking fee. Please see individual item page to see if restocking fee applies on any particular item. Opened packages of sheets, pillowcases, and any item which has been used or washed cannot be returned. Due to New York State law all Bed Pillows are non returnable. Please use our return form to request a "return authorization" before returning any merchandise. Merchandise returned without a proper "return authorization" will be subject to restocking fees or refused and no credit will be given.



Store Privacy Policies

We do not share customer information with any outside firms. We respect our customers' privacy.